Over the long term, excellent performance and productivity are rewarded with improved customer loyalty and organizational success. But in the short term, people want to hear from others around them that they are doing something right. By recognizing and reinforcing positive behaviors, managers can encourage and reinvigorate individual contributors. This module helps managers learn how to acknowledge accomplishments in ways that will inspire excellent performance.
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The Oregon Small Business Development Center Network’s
funding partners are the U.S. Small Business Administration and the
Oregon Economic & Community Development Department.
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